Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You must also provide the receipt or proof of purchase.
To start a return, please contact us at hello@derecompany.com.
When submitting your return request, please include your order number and, if applicable, clear photos of the product, packaging, and its condition. Additional photos or information may be requested to help us review your request.
Please note that return instructions and the return shipping address will be provided after your return request has been reviewed and approved. Do not send any items back without first contacting us, as unauthorized returns will not be accepted.
If your return is approved, we’ll provide instructions on how and where to send your package.
If you have any questions about a return, you can contact us anytime at hello@derecompany.com.
Damages and Issues
Please inspect your order immediately upon delivery. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible at hello@derecompany.com so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Due to hygiene and safety reasons, opened or used skincare and beauty products cannot be returned unless they arrived damaged, defective, or you received the wrong item.
To qualify for a return, products must be:
* Unopened
* Unused
* In their original packaging
* Accompanied by proof of purchase
Unfortunately, we cannot accept returns on sale items, gift cards, personalized products, or custom orders.
If you have any questions about whether your item qualifies for a return, please contact us before sending it back.
Exchanges
The fastest way to receive a different item is to return the eligible product after your return has been approved and place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws. Certain exceptions may apply, including to some sealed goods once opened for health or hygiene reasons.
Please contact us at hello@derecompany.com if you wish to exercise an applicable cancellation or return right.
Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged, defective, or incorrect.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@derecompany.com.