Shipping policy
Thank you for shopping with DÉRE.
Pre-Orders
The DÉRE Radiance Serum is currently available for pre-order. By placing a pre-order, you are reserving your product before it is available for immediate shipment.
Pre-order items will not ship immediately after purchase. Once inventory is received and your order is ready for fulfillment, your order will be processed and prepared for shipment.
You will receive an email with tracking information once your order has shipped.
Please note that estimated availability and fulfillment timelines may be subject to change. If there is a significant delay affecting your pre-order, DÉRE will provide an update using the email address associated with your order.
Order Processing
Once pre-order inventory becomes available and fulfillment begins, orders are generally processed within 1–3 business days, excluding weekends and holidays.
During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- United States: 3–7 business days
- International: 7–21 business days (where available)
Please note that delivery times are estimates and are not guaranteed. Shipping transit times do not include the pre-order waiting period or order-processing time.
Shipping Rates
Shipping rates are calculated at checkout based on your shipping address and selected shipping method.
From time to time, DÉRE may offer free shipping promotions.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor your shipment.
Lost or Delayed Packages
DÉRE is not responsible for shipping delays caused by carriers, weather, customs, or other circumstances beyond our control.
If your package appears to be lost, please contact us at hello@derecompany.com, and we'll gladly help you work with the shipping carrier.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If you notice an error, contact us immediately at hello@derecompany.com. While we'll do our best to update your order, we cannot guarantee changes once it has been processed or shipped.
Damaged Packages
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@derecompany.com.
Please include:
- Your order number
- Clear photos of the shipping box
- Clear photos of the product
- A brief description of the issue
We'll review your claim and work to resolve it as quickly as possible.
Contact Us
If you have any questions about your pre-order, shipping, or your order, please contact us at:
Email: hello@derecompany.com